Category driven
Apparel, footwear and accessories naturally see more returns because of size, fit and personal preference.
eSolutions Australia · eTurnLocal operations.
Local operations.
Connected returns.
A seamless, reliable and scalable reverse logistics service, combining Australian warehouse operations with eTurn solutions.
Our vision
To build a seamless, reliable and scalable global logistics solution.
ESO
eSolutions (ESO) is an Australia-based e-logistics and 3PL service provider.
Local operations · Reverse logistics · Warehousing · Fulfilment
Why businesses manage returns
Finance driven
Returns are managed to optimise cost efficiency and maximise asset recovery, with a direct impact on the bottom line.
Customer experience driven
Flexible return policies enhance purchase confidence and brand loyalty, especially for higher-value products and marketplaces.
Brand driven
Careful handling safeguards reputation and intellectual property for luxury, patented technology and design-sensitive goods.
Data oriented
Return patterns inform product iteration, supply chain planning and broader business decisions.
Service added
Returns can deliver extended value through insurance handling, repairs, maintenance or third-party verification.
eTURN POWERED BY ESOLUTION
A connected returns platform
eTurn is a smart, API-driven reverse logistics platform designed to streamline and automate return processing for e-commerce sellers and platforms. It connects buyers, logistics partners and warehouses into a unified system that helps reduce operational costs, shorten processing times and enhance customer satisfaction.
The solution
eTurn Solution Highlights
Experienced operations, flexible workflows and structured data support both high-volume programmes and tailored return requirements.
01
Fast deployment and flexible commercial model. Experienced teams can start quickly, reducing adaptation time, sunk costs and fixed-asset investment compared with building an in-house team. A pay-per-performance model helps limit client risk.
02
Customisable SLAs and modular workflows. Faster return processing supports secondary sales. Tailored workflows serve smaller or diverse customers, while data feedback supports decisions and product improvement.
03
Integrated capability for large clients. A fully integrated reverse logistics system can reduce service pressure and overall return costs. Structured processes and multi-dimensional analytics help optimise product operations and return strategies.
04
Precise grading and standardisation. Product grading and zone-based inventory management can reduce sorting losses and improve resale efficiency. Standardised labels and processes lower friction across touchpoints.
Connected workflow: labelling · package receiving · product handling · shelving & storage · post-return processing · order fulfilment · residual value resale
ESO Partners
ESO works with last-mile suppliers and service providers to build a scalable reverse logistics network. Aligned operating standards, data interfaces and performance measures support consistent parcel and pallet movements across Australia.
Last-mile supplier marks shown as they appear in the supplied company introduction.
Warehouses & local coverage
Sydney warehouse
Regents Park
5,500 m²
Core services- Small-item order fulfilment
- Reverse logistics
- Parcel forwarding
- Amazon value-added services
Melbourne warehouse
Tottenham
14,600 m²
Core services- Medium to large-item order fulfilment
- B2B 3PL logistics services
Brisbane supplier
Archerfield
1,100 m²
Core services- Order fulfilment
- B2B 3PL logistics services
- Parcel forwarding